Do you accept credit cards and debit cards?
Yes, we accept both as long as they have the logo of one of the following: Visa, MasterCard, Discover or American Express.

Do you ship to England, Canada and other countries?
Yes, we ship to most every country. (Note: Customs may charge you an import duty or tax, which would need to be paid by you upon picking up your package).

How do I order from outside the U.S.?
The easiest and fastest way would be to place your order online using your credit card or debit card. Prices quoted on our website are U.S. dollars. When you view your final invoice online, the total amount will be in U.S. dollars, however, your credit card company will convert this amount to your local currency and the actual amount you will pay will be reflected on your credit card statement. Currency exchange rates fluctuate daily. To calculate the current exchange rate for your local currency click here.

If you are outside the U.S. and prefer to pay by mail, you must send us an international bank draft which can be issued by your bank. The draft must be made payable to "MeccaCentric" and must be in U.S. dollars. The total amount must include the shipping charge. To determine the shipping charge, please follow these instructions: 1) On our website, add the items you want to the online shopping cart. 2) Click "checkout". 3) Fill out the form and click "continue". 4) The shipping charge will then be displayed. Mail the check to our current address.

Do you accept money transfer as a method of payment (Western Union, etc.)?
No.

Do you accept PayPal?
Yes, but please follow the detailed instructions at checkout for completing your order correctly.

Do you do C.O.D. (Cash on delivery)?
No.

Is your website secure? Is my credit card information safe?
Yes, our server is secure. Your personal information is encrypted using multi-layered, built-to-spec security system using Thawte SSL encryption. We've been processing online orders for over 5 years and have had zero issues regarding security of customer data.

What format are your videos distributed in?
NTSC (North American standard).

Will the DVDs and CDs play on my player?
All our DVDs and VHS tapes are NTSC formatted. NTSC is the video standard for the U.S. and Canada whereas PAL and SECAM are standards of Europe and the Middle East. In most cases our NTSC discs and tapes will not play properly on PAL or SECAM players. However, they will play perfectly fine on multi-format players which are very common outside of North America. Before you purchase our video products, be sure that your player is compatible with the NTSC format. Regarding the regional encoding for our DVDs, they are encoded for all regions of the world, which means they are not restricted for use in one particular area. Our Audio CDs will play on all players throughout the world.

Do you give discounts to resellers?
Yes. For details, go to our wholesale page.

We have a company that sells Islamic media products. Would MeccaCentric be interested in selling our products?
No. We are strictly a production company, not a reseller. We only sell the products that we produce ourselves. We do this in order to maintain a consistent level of quality and for logistical reasons.

Do you have a store?
No. We only sell our products via our website, phone or mail-order.

What is your mailing address?
For our current address click here.

Why doesn't your 1-800 telephone number work?
Our toll free 800 number only works in U.S. and Canada. If you live outside of North America, you can call us by dialing our local number.

What method do you ship?
We ship all our packages via the United States Postal Service. No tracking information is provided.

What is your return policy?
If you are not satisfied with the content or quality of a product, you can return it to us for a refund within 10 days of receiving the order. To receive a refund, you must provide a detailed explanation of the reason for your return. The products must also be in NEW condition upon receipt. If the products returned are damaged or are deemed "less than new", a restocking fee may apply (up to 15%). Shipping charges (both ways) will not be refunded. You can also exchange a product for a credit towards another purchase. Defective products will be replaced for the same item at no charge within 30 days of the order date. Please allow 2-3 weeks for the processing of all returns and exchanges. MeccaCentric will not be obligated to honor any requests after 30 days.

I received my package and I noticed that the postage marked on the package is less than what I paid. Why is that?
The postage on the package is the cost of the actual shipping. However, there are additional costs such as packaging and handling. Generally, we charge an additional $2 to $4 for these costs. However, sometimes our website overestimates the shipping cost and charges you an abnormally high amount. If this is the case, we will refund the difference.

Why do some of your DVDs have bonus lectures and some do not?
A typical DVD with normal audio and video quality can hold approximately 1 hour and 30 minutes of content. If the main lecture's duration is less than an hour, we will usually add a bonus lecture to fill the empty space on that DVD. Therefore, a DVD that does not have a bonus lecture indicates that the main lecture runs longer than 1 hour.

I see that a bonus lecture is included on a DVD but not on CD for that same title, why?
Technically speaking, the CD-R format (Audio CDs) do not have that same flexibility as DVDs in terms of content compression. In simple terms, we cannot squeeze as much data onto a CD that we can onto a DVD. Audio CDs have a limitation of 82 minutes of audio while DVDs, if compressed at a lower than normal setting, can hold up to 132 minutes of both audio and video. This is why you'll find that many of our CDs do not include bonus lectures, even if their DVD counterparts do.

Are your lectures available for streaming online or download?
Our website currently does not offer this feature. However, it is something we hope to have available at some point in the future, insha' Allah.

Do you record conferences and lectures?
We would consider it. Click here for details.

Can I broadcast your lectures?
MeccaCentric Da'wah Group, producer of all the lectures in its catalog, grants total permission and rights to publicly display or broadcast (locally) any and all lectures from its catalog. These rights are perpetual and do not require any future authorization from MeccaCentric for repeated displays for either previously purchased lectures or lectures that may be purchased in the future. The granting of these rights do not require any compensation to MeccaCentric whatsoever other than the retail price of the lectures themselves which was paid upon purchase. These rights only apply to those lectures produced by MeccaCentric Da'wah Group. The rights granted entitle you or your institute/organization to broadcast, show, or display the lectures but not to copy them. Copying is strictly prohibited. The rights granted apply to public viewing, private viewing, group viewing, individual viewing, closed-circuit broadcasting and/or local broadcasting (i.e. Public Access) via television or radio. Rights granted do not include national, regional, state-wide or internet broadcasting of any kind.

Why are you selling Islamic knowledge? Why are your lectures copyrighted? Isn't that haram?
MeccaCentric is a company that provides a service, much like any other company from which you may buy products and services. Our service is producing and providing for you high quality lectures. This service has many expenses which must be paid for. Since we are not subsidized and since we do not solicit donations, we must sell the lectures we record for a reasonable amount. Your purchase helps to support our effort of da'wah. If someone is willing to guarantee payment for all our operating expenses on a perpetual basis, then we would immediately begin providing our content free of charge.